Terms of Service

Version 2026-08-07 · Last updated and effective: 7 August 2026

These terms are a contract between you and Adam Daghmah, trading as the Dutch sole proprietorship (eenmanszaak) Dev.Enkrio, KVK 42061187, VAT ID NL005465302B85, Brouwhuis 52, 1695 JS Blokker, the Netherlands (“Filomou”, “we”, “us”). They govern the Filomou mobile app and website (the “Service”). You accept the current version through an explicit confirmation in the app. Save or print this page for your records.

Plain summary. Filomou is designed for adult language learners aged 18 and over. The characters and voices are generated by software, not people, and can make mistakes. Subscriptions are billed by Apple or Google and renew automatically until cancelled in the relevant store. Nothing here takes away mandatory consumer rights.

1. Eligibility

You must be at least 18 years old. Filomou is not offered to minors, even with parental permission. You confirm that the age information you provide is accurate. If you use the Service for an organisation, you confirm you are authorised to bind it.

Before any AI feature is enabled we ask you to confirm that you are 18 or over, and we record that confirmation on your account. Where an app store makes an age signal available to us, we may rely on it, and we may introduce further age-assurance measures where the law requires them.

If we learn that an account belongs to someone under 18 we will disable it and delete the associated personal data within 30 days. Report a suspected underage account to privacy@filomou.com. Why the Service is adult-only, and what we do about distressing conversations, is set out on our Safety page.

2. Your account

You sign in with Apple, Google, or an email address and password. You are responsible for keeping access to your account secure and for everything that happens under it. Tell us at support@filomou.com if you believe your account has been compromised. One person, one account; do not share credentials.

3. What the Service is

Filomou gives you AI characters (“buddies”) who call you at times you choose and hold spoken conversations in the language you are learning, plus lessons, practice scenarios, chat, transcripts, vocabulary and progress tracking.

We may improve or change features for valid reasons such as security, law, provider availability, technical compatibility or product improvement. Changes will not cost you extra during a paid period. If a change materially and negatively affects a paid digital service, we will explain it in a durable notice sufficiently in advance and provide any termination, price reduction or refund right required by law.

4. AI: what you must understand before you rely on it

The buddies are not human. They are AI characters generated by large language models. Any personality, memory or relationship they express is simulated.
Output can be wrong. Translations, grammar corrections, cultural explanations, level assessments and factual statements may be inaccurate, incomplete or offensive despite our safeguards. Verify anything that matters.
Not professional advice. The Service does not provide medical, legal, financial, psychological or any other professional advice, and is not a substitute for a qualified professional or a human teacher. It is not a certified language qualification.
Not for emergencies. Never use Filomou to contact emergency services or to seek help in a crisis. A buddy cannot call anyone, alert anyone or act in the world, and nobody monitors conversations as they happen. If you are in danger, call your local emergency number.
If you are struggling, a buddy will step out of character. We maintain a safety protocol for conversations touching suicide, self-harm or serious distress: the lesson and the roleplay stop, the buddy answers plainly in a language you understand, and it points you to real crisis services. What that protocol does, what it deliberately never does, and where to find help are published on our Safety page.
Do not share sensitive information with a buddy — passwords, payment details, government identifiers or health information. See our Privacy Policy for how conversations are processed.

5. Subscriptions, billing and cancellation

5.1 Paid plans

Some features require a paid subscription. Current plans and prices are shown in the app before you buy, in your local currency, including any applicable tax.

5.2 Fair use limits

Live voice calls cost us money for every minute they run, so every account — including paid ones — has a daily ceiling. At present it is 60 minutes of calls and 300 messages per day, counted per calendar day in UTC and reset at UTC midnight. Where the app describes conversation as unlimited, it means unlimited within these limits: there is no monthly quota, no per-call cap and no charge for going over — you simply continue the next day.

These are cost-protection limits, not a pricing tier, and they are generous by design: reaching them is unusual. We may adjust them, and will not reduce them in a way that materially affects a period you have already paid for. The limits in force are shown in the app.

5.3 Talk-time minutes

Talk-time minutes are bought as one-off purchases rather than a subscription. They do not expire, are spent only by live calls (not by chat), are not transferable between accounts and have no cash value. Introductory packs are limited to one per account. Minutes are consumed as you talk; if a refund is issued for a pack, the corresponding minutes are removed even if some have already been used.

5.4 Payment

Purchases are made through the Apple App Store or Google Play and are charged to that store account. We do not process your payment and never see your card details. Your purchase is also subject to the store’s own terms.

5.5 Free trials

Where a free trial is offered, it converts into a paid subscription automatically at the end of the trial period unless you cancel at least 24 hours before it ends. Trials are limited to one per user, per store account.

5.6 Automatic renewal

Subscriptions renew automatically for the same period at the then-current price until cancelled. Your store charges you within 24 hours before the start of each new period.

5.7 Cancelling

Cancel at any time in your App Store or Google Play subscription settings — not in the Filomou app, which cannot cancel a store subscription. Cancellation stops the next renewal; you keep access until the end of the period you have already paid for. Deleting your Filomou account does not cancel a subscription.

5.8 Refunds

Apple or Google normally administers the refund process for purchases made through its store. Contact us if the Service is defective or does not conform to the contract; using a store does not remove rights or remedies that mandatory law gives you against us. Any loss of an EU or UK withdrawal right requires the express request, consent, acknowledgement and durable confirmation required by law; these Terms alone are not that consent.

5.9 Price changes

We may change prices. Changes never apply to a period you have already paid for, and we will give you notice through the app, by email or through the store before a renewal at a new price, so you can cancel first.

6. Acceptable use

You agree not to:

use the Service for anything unlawful, or to harass, defraud, or harm anyone;
try to make a buddy produce illegal content, sexual content involving minors, or content that incites violence or hatred;
impersonate another person or misrepresent your identity;
reverse-engineer, decompile, scrape, or attempt to extract our prompts, models or source code, except where the law expressly allows it;
use the Service to build a competing product, to train a machine-learning model, or to resell access;
circumvent usage limits, paywalls, rate limits or security measures, or use bots or automated clients;
overload, disrupt or probe our infrastructure or that of our providers.

We may suspend or terminate accounts that breach this section, and where there is a risk of harm we may do so without prior notice.

7. Your content

“Your Content” means what you say and write in the Service — call speech, chat messages, profile answers and anything you submit. You keep ownership of it.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, transcribe, process and display Your Content only as needed to provide, secure and maintain the Service for you — for example to generate replies, transcripts, feedback and memory. Optional product analytics never contains call audio, transcript text, chat text or vocabulary. This licence ends when content is deleted, subject to the limited backup, legal-record and security-log periods in the Privacy Policy.

We do not use Your Content to train foundation models, and our AI provider does not use it to train its models under the paid API terms we operate under.

If you send us feedback or suggestions, we may use them freely and without obligation to you.

8. AI-generated output

Subject to these terms and to the extent we can grant it, you may use the output the Service generates for you (transcripts, corrections, lesson material) for your personal, non-commercial learning. Output is generated statistically and may be similar to output given to other users; we make no claim of exclusivity or originality in it.

9. Our intellectual property

The Service, including the app, the website, the Filomou name and logo, the buddy characters, the curriculum, prompts, designs and code, belongs to us or our licensors and is protected by intellectual property law. We grant you a personal, limited, revocable, non-transferable, non-exclusive licence to use the app on devices you own or control, for your own learning. All rights not expressly granted are reserved.

10. Third-party services

The Service depends on third parties — among them Google (cloud hosting and the Gemini AI models), Apple and Google Play (distribution, notifications, payment) and the providers listed in our Privacy Policy. Their availability is outside our control, and their own terms apply to your use of their platforms.

The Service may be used only in territories where we and our providers make it available. The current policy is on the Supported Territories page. You must not use a VPN or other method to evade a territorial restriction or sanctions control.

11. Availability

We aim to keep the Service running, but we do not promise uninterrupted or error-free operation. Calls depend on your network, your device, its permissions and battery settings, and on our AI provider; a scheduled call may be delayed or missed for reasons outside our control. We may perform maintenance, impose reasonable usage limits to protect the Service, and change or withdraw features.

12. Suspension and termination

You may stop using the Service at any time and delete your account in the app. We may suspend or terminate your access if you breach these terms, if required by law, or if continued provision would expose us or other users to risk. If we terminate without cause, we will refund any prepaid, unused subscription period where the law requires it. On termination the licences in section 9 end; sections 7, 13, 14, 15 and 17 survive.

13. Disclaimers

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose, merchantability, non-infringement, and any warranty as to the accuracy, reliability or educational outcome of AI-generated content. We do not warrant that you will reach any particular level of language proficiency.

If you are a consumer, this section does not exclude any warranty or right that cannot be excluded under the law of your country of residence.

14. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, nor for lost profits, lost data, or loss of goodwill, arising from your use of the Service.

If you are a consumer, we do not exclude or cap liability where doing so would conflict with mandatory consumer, digital-service, privacy or product-liability law. If you use the Service only for business purposes, our aggregate liability is limited, to the extent lawful, to the amount paid for the Service in the 12 months before the event giving rise to the claim.

Nothing limits liability for intentional misconduct, gross negligence, death or personal injury caused by negligence, fraud, violation of data-protection obligations, or anything else that cannot lawfully be limited.

15. Indemnity

If you use the Service other than as a consumer, you agree to indemnify us against claims, damages and reasonable costs arising from your breach of these terms or your unlawful use of the Service.

16. Apple App Store terms

If you downloaded the app from the Apple App Store, the following applies. These terms are between you and us only, not Apple, and we alone are responsible for the app and its content. Apple has no obligation to provide maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price; to the maximum extent permitted by law Apple has no other warranty obligation. We, not Apple, are responsible for handling any claim relating to the app, including product liability, regulatory non-compliance, and third-party intellectual property claims. You confirm that you are not located in a country subject to a US Government embargo or designated as a “terrorist supporting” country, and that you are not on any US Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

17. Governing law and disputes

These terms are governed by Dutch law. If you are a consumer, you keep the protection of mandatory law in your country of residence and may use the courts available to you there. The courts of Noord-Holland have exclusive jurisdiction only for disputes with non-consumer users, to the extent permitted by law.

Please first write to support@filomou.com so we can try to resolve the problem. We do not claim participation in an alternative dispute-resolution scheme unless we tell you otherwise.

18. Changes to these terms

We may update these terms for a valid reason, including a legal, security, provider, technical or product change. We will post the new version and, for a material change, notify you in a durable form sufficiently in advance. Where law requires renewed consent, the app will ask you to accept the new version before continuing. If a change materially and negatively affects a paid digital service, you receive the notice and termination remedies required by applicable law.

19. General

If a provision is found unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver of it. You may not transfer your rights under these terms; we may transfer ours to a successor in connection with a merger, acquisition or sale of assets. These terms, together with the Privacy Policy, are the entire agreement between us about the Service.

20. Contact

Adam Daghmah, trading as Dev.Enkrio (KVK 42061187; VAT ID NL005465302B85)
Brouwhuis 52, 1695 JS Blokker, the Netherlands
support@filomou.com