Filomou

Support

Last updated: 2 August 2026

Write to support@filomou.com. Filomou is run by one independent developer, so response times vary; we aim to answer as soon as reasonably possible. It helps if you provide your device and OS version, the app version, and roughly when the problem happened. Do not email passwords, payment details, government identifiers, health information, or a full private transcript.

For privacy and data requests, use privacy@filomou.com.

You can also call +31 6 42489838, Monday to Friday, 11:00–16:00 (Europe/Amsterdam). Outside those hours, email is the fastest way to reach us. Please do not leave passwords, payment details or health information in a voicemail.

My buddy never called

Check that notifications are allowed for Filomou in your phone’s settings, that your call window is set in the app, that battery optimisation is not restricting Filomou in the background (Android), and that you have a working data connection. If it still does not ring, email us with your call window and time zone.

Billing, refunds and cancelling

Apple or Google administers cancellations and normally administers refund requests for purchases made through its store:

If a purchase did not unlock in the app, open the paywall and choose Restore purchases. If that fails, email us.

If the Service is defective or does not match what was promised, contact us as well. Store administration does not remove mandatory consumer rights you may have against Dev.Enkrio.

The call sounds wrong, or the buddy misunderstands me

Use headphones or move somewhere quieter if you can. Make sure the selected language matches what you are speaking. The characters are AI and do make mistakes. If you report an issue, send a short excerpt you are comfortable sharing and the approximate time; authorised support access to stored records is limited to what is necessary to investigate.

I want my data, or I want it deleted

Delete your account from the You tab in the app — see how to delete your account. For a copy of your data, or any other privacy request, email privacy@filomou.com.

Report a problem or something inappropriate

If a buddy said something harmful or inappropriate, tell us at support@filomou.com with the approximate time of the call or chat. We take this seriously and use reports to improve our safeguards.

Business details

Adam Daghmah, trading as Dev.Enkrio, Dutch sole proprietorship
KVK 42061187 · VAT ID NL005465302B85
Brouwhuis 52, 1695 JS Blokker, the Netherlands
support@filomou.com · +31 6 42489838 (Mon–Fri, 11:00–16:00, Europe/Amsterdam)