Delete your Filomou account
Last updated: 2 August 2026
You can delete your Filomou account and all the data in it at any time, from inside the app. You do not need to contact us.
Cancel your subscription first
Deleting your account does not cancel a paid subscription, because the subscription lives with Apple or Google, not with us. Cancel it first:
- iPhone or iPad: Settings → your name → Subscriptions → Filomou → Cancel Subscription.
- Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Filomou → Cancel.
Delete the account in the app
- Open Filomou and make sure you are signed in.
- Go to the You tab.
- Scroll to the account section and choose Delete account.
- Confirm. Your account stops working immediately and you are signed out.
If you cannot open the app
Email privacy@filomou.com from the address on your account and ask us to delete it. We verify the request and complete it within 30 days.
What gets deleted
- Your account and sign-in record
- Your profile: languages, goals, interests, level, and everything you wrote about yourself
- All call and chat transcripts, debriefs and feedback
- Your buddy’s memory of you
- Saved vocabulary, lesson and scenario progress, streaks and call schedules
- Your push notification tokens — your phone stops ringing straight away
- Your analytics and diagnostic identifiers
Ordinary call audio is not persistently stored. Any temporary placement-assessment audio associated with the account is included in the deletion process.
What happens, and when
| When | What happens |
|---|---|
| Immediately | The Firebase sign-in identity is removed, the account stops working, push tokens are cleared and buddy calls stop. The request cannot be undone. |
| Normally within 30 minutes | The scheduled purge removes active application records, transcripts and temporary placement audio, and starts deletion with configured analytics/subscription processors. |
| Up to 7 days | Encrypted disaster-recovery or soft-delete copies may remain until their fixed recovery window expires. They are isolated from normal product use. |
| Up to 30 days | Minimised security and operational logs may remain before rotation, unless a longer period is required for a specific legal claim or legal duty. |
| Up to 400 days | Google-mandated administrator and system audit records may remain in its locked audit bucket. These are not ordinary conversation content and are not restored into the product. |
What we keep, and why
- Purchase, invoice and accounting records — kept as long as Dutch tax and accounting law requires (normally 7 years). These contain transaction information, not learning content.
- Anonymised or aggregated statistics that can no longer identify you.
- Anything we are legally required to retain, or need to establish or defend a legal claim.
Questions
Write to privacy@filomou.com. See also our Privacy Policy.